Refund policy
We offer aΒ 30-day return policy, meaning you have 30 days after receiving your item to request a return if your item is faulty, damaged in transit, or not the item you ordered.
Every light is checked before it ships, so we don't accept returns for change of mind. All other sales are final.
How to start a return
Email us at support@nerilume.com with your order number and a photo or short video showing the issue. We'll reply within 1 business day.
Please don't send anything back before contacting us. Items sent back without approval can't be processed.
In most cases we won't ask you to ship the light back to us. If we do need it returned, we cover the return shipping.
What we'll do
Once we've reviewed the issue, you can choose a free replacement or a full refund.
Approved refunds are issued to your original payment method within 5β10 business days of approval. Your bank or payment provider may need a little longer to post the funds to your account. If more than 15 business days have passed since we approved your refund and you haven't seen it, email us at support@nerilume.com.
Please tell us early
Check your order when it arrives and let us know about any visible damage within 7 days of delivery. Faults that only appear once you're using the light are covered for the full 30 days.
What isn't covered
- Change of mind, or the light not suiting your space
- Damage from misuse, drops, or exposure to water beyond the product's stated rating
- Items missing their accessories or original packaging
- Normal variation in how a projection looks between rooms, ceilings and lighting conditions
- Items marked Final Sale at the time of purchase
- Gift cards, if offered
If you're unsure whether your situation is covered, email us at support@nerilume.com and ask. We'd rather hear from you.
Wrong item or variant
If you received the wrong light or the wrong option because of an error on our part, contact us and we'll send the right one at no cost to you.
Cancellations
You can cancel for a full refund any time before your order ships, usually within 1β3 business days of ordering. Email us and we'll stop it.
Orders outside the United States
If you're shopping from a country where local law gives you a statutory right to cancel or return, that right applies in addition to this policy and nothing here limits it.
Questions
support@nerilume.com