Shipping policy

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Once your order has shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Time

United States: 8–15 business days

Delivery times are estimates and may occasionally vary due to carrier delays, holidays, high order volumes, or other circumstances outside our control.

Shipping Cost

Shipping costs, if applicable, will be shown at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow some time for tracking information to become available after shipment.

Delays & Issues

If your order has passed the estimated delivery window or you experience an issue with your shipment, contact us at support@nerilume.com with your order number and we'll be happy to help.

Incorrect Address

Please make sure your shipping address is correct before placing your order.

If you notice an error after ordering, contact us as soon as possible. We will try to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

Lost or Missing Packages

If your package appears to be lost in transit, contact us at support@nerilume.com and we'll help investigate the shipment.

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location and contact the carrier first. If you still need assistance, contact us and we'll do our best to help.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us at support@nerilume.com with your order number and photos or video of the issue.

Please see our Refund Policy for more information.